Retail

Blog posts

Sami Sivonen

Lead Business Developer, Tieto

Robots helping customers and staff will be commonplace in stores in the near future. Machine vision making sure that wastage is kept to minimum and customers have all the products they want will also soon be run of the mill. More

Timo Karpola

Head of New Energy Services, ICS, Tieto

A changing business environment, new competition and leaps in technology are turning business-as-usual into a survival game for many energy retailers. An open mind and being prepared to think differently can be the life-saving kit. More

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Paul Jones Winlund

Head of CEM Foresight Sweden, Tieto

On IoT, competitiveness and lessons learned from the consumer sector. More

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Yulia Filipovich

Senior Compliance Manager, Tieto Compliance Cloud, Tieto

Today, the cloud has been widely acknowledged as an effective and efficient enabler to improve the IT landscape. But many, especially in certain industries, still worry about the security and compliance of cloud services and regard security and compliance as an “apple of discord” for cloud. More

Tuukka Karjalainen

Solution manager, Tieto

Combining in-store and online to serve customers better has been a hot topic for retailers in recent years. Three recent studies examined how retailers have walked the talk in the Nordics. I've wrapped up the results to an overview of the Nordic omnichannel fulfillment. More

Fredrik Bergström

Principal Consultant, Omnichannel Commerce, Tieto

What’s the secret to retail success? You guessed it – forward planning for the Christmas shopping bonanza. Follow these steps to keep your webstore afloat and revenue flowing. More

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Millenials – who are we?

October 12, 2017. | Andrea Kolmodin, Tieto

Andrea Kolmodin

Business Developer, Tieto

I am a millennial – a commonly used phrase nowadays. Most people know it refers to the younger generation born in the early 80’s to the early 00’s and that it involves a new type of behavior. But what behavior exactly? What characterises us and what makes us unique? Have millennials been the same since the expression was born? Let’s explore it. More

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Marie-Louise Forsberg

Head of Retail and Services, Sweden, Tieto

Do you really think customers are loyal forever? More

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Mikko Nordlund

Principal Consultant, Tieto

Retailers are innovating new digital end-customer services at a fast pace. Especially in the Nordic grocery market, the vast majority of business is still made in brick-and-mortar stores. However, digital also helps to enable multichannel services and increase customer convenience. This blog discusses why retail micro space management and accurate store-specific product location information can be valuable assets for retailers. More

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Fredrik Bergström

Principal Consultant, Omnichannel Commerce, Tieto

Are fintech companies immune to change? Think again says Fredrik Bergström in a roundup of key talking points at the MCP Nordic conference. More

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Laban Sörén

Head of Retail Consulting, Tieto

The retail industry faces several forks in the road because of digitalisation, but no one really knows which path is the right one. So how can you manage to improve your traditional business models and supply chains while at the same time staying in front of innovation and new solutions? The answer is to create a bimodal supply chain strategy that lets your company compete on both fronts. More

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Marie-Louise Forsberg

Head of Retail and Services, Sweden, Tieto

The other week I visited a store in the city that has really tried to use digital solutions to give me as the consumer the feeling getting full insight into anything that might be relevant to my buying process. More

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Johan Schelin

Sales Executive Machinery and Equipment, Tieto

What makes manufacturing companies great? Within the next couple of years you can expect cloud computing to become an essential part of the answer to that question. More

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Fredrik Bergström

Principal Consultant, Omnichannel Commerce, Tieto

Tieto has analysed the Swedish Fashion retail and created an OmniChannel index. More

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Jaakko Vilén

Sales Director, Fintech Customer Experience, Tieto

This spring I have been travelling across Sweden: Växjö, Norrköping, Sundsvall, Stockholm and next up Falun hosting multiple breakfast seminars, presenting our view on digitalizing industrial business and learning about our customers’ view on this. Having met several forest and paper industry companies, I have had a good chance to compare Sweden and Finland. More

Mikko Nordlund

Principal Consultant, Tieto

Customers expect advertised products to be available when they need them, but real-time inventory is still a frequent stumbling block for many retailers. Fast delivery times and guaranteed availability is increasingly important to customers - and a way for Nordic retailers to gain competitive advantage in the global eCommerce. More

Erik Nyré

Head of CEM Consulting, Tieto

Driving customers to the store is a good opportunity for retailers to create add-on sales as well as engage with the customer on a deeper level than what online currently offers, and thereby create increased loyalty. More

Building Trust in Omni-channel Retailing – Managing the In-Store Customer Experience

April 6, 2016. | Mikko Hänninen, Aalto University School of Business Department of Marketing

Mikko Hänninen

Project researcher, Aalto University School of Business Department of Marketing

Despite the shift towards developing new online and mobile services, retailers need to continue to develop their in-store customer experience as well in order to provide a seamless experience for customers across offline and online channels. More

Guest blog: What does omnichannel mean for Finland? Thoughts from the UK

March 8, 2016. | Dr Richard Cuthbertson, FiDiPro Fellow, Aalto University / Research Director, Oxford Institute of Retail Management, Saïd Business School, University of Oxford

Dr Richard Cuthbertson

, FiDiPro Fellow, Aalto University / Research Director, Oxford Institute of Retail Management, Saïd Business School, University of Oxford

We live in a consumer society that is built on revolutions. The agricultural revolution put food on plates across communities; the industrial revolution produced branded products to be distributed across our nations; and the digital revolution is now linking consumers directly to global players through a network of organisations. We have moved from co-ordinating a few basic local foodstuffs to managing a diverse mix of global products and services through a complex web of channels and formats. More

Rajesh Mukundan

Principal Consultant, Tieto

In an age of omnichannel retail, effective order management is critical to customer satisfaction. Here's how a dedicated OMS can help. More

Miriam Agnese

Lead CX Advisor, Tieto

In an American survey about digital disruption in banks from 2014, 72% of respondents in the age-group 18-34 say that they will use financial services from companies that are not banks (like Apple, Square, Facebook, Google, Amazon etc). In the 2015 version of the same study 79% of the respondents also say that the relationship they have with their bank is purely transactional (not relational).  More

Miriam Agnese

Lead CX Advisor, Tieto

At a retail conference some time ago I spoke about how good customer experience starts with a good customer insight. The speaker before us gave a brilliant speech about the paradigm shift in the society that we are experiencing right at this moment. More

Fredrik Bergström

Principal Consultant, Omnichannel Commerce, Tieto

Retail's BIG Show, the NRF's annual convention and expo, is just around the corner. What will attendees be talking about this year? More

Stefan Sabel

Business Developer, Tieto

Today's biggest retailers serve many millions of customers across a wide array of channels. How can they possibly know the wants and needs of each one? More

Sampo Lehtiniemi

Director, Tieto

Tieto is currently taking part in a three-year joint study on the effects of technological disruption in the retail industry. Here's what we hope it'll teach us. More

Digging for treasure at the Ultrahack event

November 17, 2015. | Ksenia Avetisova, Data-Driven Businesses, Tieto

Ksenia Avetisova

Head of Enhanced Reality Lab & Strategic Innovation Lead, Data-Driven Businesses, Tieto

They say innovation is all about stepping out of your comfort zone. Sometimes we could all use a good kick to make that first step. More

As someone coming from professional football to business, I constantly see similarities between these two highly competitive landscapes. Unfortunately, these worlds too rarely take a peak over the fence to see what one another is doing.  More

Fredrik Bergström

Principal Consultant, Omnichannel Commerce, Tieto

It's not uncommon to have mixed feelings about Christmas shopping in stores. With stronger omnichannel capabilities, retailers could deliver a much better customer experience. More

Ilkka Lappalainen

Senior Industry Consultant, Tieto

The idea of the digital customer journey is part of a completely new, omnichannel paradigm for retailers. It's forced them to be honest with themselves, examining what customers really want from the shopping process and whether their old strategies are still primed for success. More

Hani Movahed

Head of CEM Advisory, Tieto

For years, research has shown how confused and frustrated we become when faced with too much choices. So, why aren't retailers working to simplify the shopping process? More

Real-time price changes have been used in ecommerce since day one. Now, with today's technology, brick-and-mortar retailers have the same opportunity to optimise their pricing strategies and maximise sales and profit. More

Jari Kekkonen

CTO, Customer Experience Management, Tieto

Today's consumers are a more demanding - and diverse - group of people than ever before. Here's how retailers can embrace the future of shopping. More

Eva Olsson

Industry developer, Tieto

I want my one-of-a-kind personalized t-shirt, and I want it NOW! If I don’t get it instantly you will hear about it on Twitter, Facebook and even Instagram and Snapchat if I’m really annoyed! More

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Gun-Marie Rinaldo

Customer Executive, Tieto

Today it has been 27 so far, and yesterday it was 31. It has been like this for a long time now. You must be thinking, what has been like this? Let me start by pointing out something I am sure some of you recognize but very few actually appreciate. I am referring to the sheer volume of daily offers in your inbox. My mail system excludes some of these emails as spam, but the rest go directly into my private mail.....and I'm not very happy about it! More

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