Business transformation

I guess many of us have already had some kind of a conversation with a machine. The chat bots have rapidly become a standard solution to handle customer service tasks digitally. For example, over 80 % of private customer service chats are started with a chat bot at Finnish insurance company If. Apple iPhone users have familiarised themselves with Siri, a voice-command personal assistant. You might even have a voice-controlled smart home facilitated by one of the triplets, Apple, Google or Amazon’s smart speaker. More

Intrumhack - open innovation as approach to solve the financial wellbeing challenge More

SAP Leonardo, business driven application development, and an integrated service architecture create marvellous opportunities for advancing digital services. More

Improving your Sales efficiency is not easy. Especially, if you do not have a clear view why the money is not coming in. Measuring quarterly revenue alone is not going to help you determine which areas to focus on to make your Sales team more successful. More

Today, the ability to stay competitive relies heavily on development quality and delivery speed. You need to launch new functionalities to serve businesses better, offer customers new digital services, all the while complying with market and legislative requirements. More

Have you tried implementing Agile methodology in your company, yet kept on running projects in the same manner as always? Are you ready to step away from the status quo? Have you ever heard of Agile development? Tieto Fiori Factory is the road to Agile UI design. More

Hollywood has a way of making everything seem like an overnight success. The reality of business away from Tinseltown is very different, though. It can take months — sometimes years — of hard work, persistence, dedication and the right support to become an overnight success. I have just returned from a three-day workshop with a client who would like to modernize their national retail payment infrastructure. The idea of steady preparation is certainly relevant to this undertaking. There’s no denying that this is a massive project. But the right technology partner can help cut project time, cost and complexity. In short, help you to be wiser before the event. More

Fourth and fifth generation (4G/5G) networks are becoming progressively more widespread and their industry adaption is intensifying. This means finding methods of supporting their seamless and simultaneous operation with second and third generation (2G/3G) networks becomes vital. More

We stand at the precipice of a new revolution in the manufacturing sector. Digitalization will transform the way goods and services are manufactured in a smarter society, in a manner quite unlike anything we have seen before. More

We are at the threshold of a smarter society. The digital disruption that is happening around us creates new possibilities and new challenges that will help us question and revisit old models and truths. More

The DevOps way of working has already proven to be highly effective, yet many companies are still in the beginning stages of their implementations. I share useful tips on how to avoid the bumps and hurdles along the way. More

The #MeToo movement has had a tremendous impact and has expanded into a global phenomenon of discussions and initiatives to improve human rights. I hope this will continue to contribute towards creating a more equal and value-based society. This development also demands more transparency and a more active role for corporations driving this positive change. More

Working and developing in different ecosystems has taught us some important lessons. Together, we can move forward and make financial services better and more customer-centric than they have ever been. More

Albert Einstein’s statement, “Education is not the learning of facts but training the mind how to think”, frames the mindset for how knowledge work will change in 2018. A mind that is trained how to think, will likely also find the quickest way to best execute and implement the “all-not-yet-know” changes ahead of us. Passion, perseverance, problem solving, judgment, relationship building, collaborating and communicating skills, and attitudes, are key for the knowledge workers’ success. More

Digital is good. Transformation is even better! When we speak to many of our factory owner clients, we hear the same challenges repeated over and over again: “how can we achieve a holistic view of our production floor and processes when there is a disconnected ecosystem?” This is perhaps the most relevant question of our time. More

There's a lot going on right now. And it's all happening with the speed of lightning! Looking at the Financial sector, it's easy to start to panic trying to just keep up with all the ongoing external pressures, such as the new technology trends, the regulatory constraints, the "new customer" whom is no longer loyal to a brand, but is looking for functionality and added value. I'm sometimes asked to advice on what to prioritize and how to set up the organization to become highly innovative. How to seize these new business opportunities and potential new revenue streams. More

It is a very exciting time for real-time payments in the Nordics. Services like Swish and Siirto began with person-to-person payments and are now growing extremely fast within e-commerce. And the future will see more customer-oriented services that makes users’ lives easier. More

Europe´s leading startup event, Slush 2017 has sent out a call for solvers and we are proud to partner with them as a main sponsor again this year. Together, we will be seeking solutions to the challenges that we face as a society and the ones that our partners face in business. More

Augmented World Expo EU is the largest industry event in Augmented & Virtual technology. It brought dedicated enthusiasts, startups and research institutions together with corporations and large companies taking the AR & VR solutions into use in various industries. The conference provided us with valuable insights to fuel our journey with the Tieto Enhanced Reality Lab to explore the opportunities in the area together with our partners, customers and users. More

“The planetary-scale computer fed by a trillion sensors will drive a global industrial internet”, Larry Smarr, Professor, University of California, San Diego. This is both overwhelming and exiting at the same time. More

'The speed of change’ may no longer be quantified as speed, but merely as a state. In order to support growth, customer centricity and business incubator activities, business requirements assume and call for organisational settings to be flexible, fully supportive and aligned. Additionally, traditional leadership is challenged when network leadership is becoming the norm. More

As the old saying goes, “better the devil you know than the devil you don’t.” But is that enough to motivate a person to resist and refuse to do things in new ways? More

For Tieto, 2016 was a year of renewing our strategy and further increasing investments into innovation and growth. More

For organisations to succeed with digital initiatives, it is important that executive management and business leaders take ownership of the digital agenda, create a baseline and a common language. Why? More

Year 2016 has been incredible! Lot of big surprises but on contrary some very predictable events as well. More

Digitalization has shown that it can accelerate innovation, disrupt business models, and solve problems that were earlier considered unsurmountable. This applies to businesses, countries and society as a whole. More

We have read across many forums and papers how Service Integration and Management (SIAM) is the strategic glue that binds multiple delivery organisations together in a multi-vendor IT landscape. But despite growing recognition of this, the adoption and maturity of SIAM in Nordics remains low. More

Archiving is rapidly evolving from passive document storage into an actively used information repository. Using existing and newly collected content to make informed, fact-based decisions will become the key to a successful business transformation. In this article, Heikki Vepsäläinen explains what is needed to get started. More

There is a big dilemma in the Nordic insurance sector. The Nordic marketplace has been overrun with innovation over the past few decades. As new products, services and business models have revolutionized most sectors, the Nordic insurance industry has mostly been trapped in stasis. More

I recently attended a superb event called Digital Insurance Agenda (DIA) in Barcelona. The event featured many forward-looking insurance companies, technologies and solutions. But do these new innovations translate to real insurance business disruption or is this merely "putting lipstick on a pig?" More

As businesses are becoming increasingly digital, archived information becomes a treasure trove of useful data you can use for business continuity and growth. Archiving as a Service in the cloud is a step towards a truly information-led business. More

Digitalization is making waves in the finance and insurance industries. Thanks to the rapid emergence of digital advice, in only a couple years we might see a radical re-structuring of the Swedish pension insurance market. But digital advice might have long lasting and foundation-shaking effects to the insurance and financial industries as a whole. More

I’m sure you have heard this more times than you can cope with by now. Customer satisfaction among Communication Service Providers (CSPs) is too low and they fail to build a strong and lasting relationship with their customers.  More

I have recently been highlighting the importance of ecosystems and communication in accelerating change. In this blog post, I share some key highlights and explain the importance of ecosystems for Tieto and the broader business world. More

According to research from Tieto and Radar, more than 40 per cent of large Nordic organisations have no defined cloud strategy in place. Is it possible to realise the full potential of the cloud without one? More

“It is essential to understand that in the digital world of services, the important thing for the customer is the service as a whole, not the source of the service. Thus the individual identities of public sector actors have no significance to the customer.” More

If we aim for AI that is smarter than human, then it is implied that it will at least have to surpass the human brain in one capacity or another. The brain is also the best benchmark we have available. More

Current Machine Learning and AI systems are becoming impressive and useful. Lately, as the Head of Industrial Internet for Tieto, I have seen several promising examples of systems that automatically decipher and predict faults in complex industrial systems and machinery. These systems understand language, simulate conditions, strategize and even forecast the future. This is the frontline of how industries are digitalizing and transforming. Companies that don’t embrace this new source of created value are at a serious risk of falling behind. The impacts of this technology to efficiency, customer experience and higher generated value are significant. Luckily, it is getting easier to reap these benefits too. Thresholds and requirements for investing are rapidly decreasing, and the technology in this space is also maturing. More

Artificial Intelligence, or AI, is one of the most exciting possibilities for the future of software. It is also an incredibly complex field of research and very much a work in progress. It is impossible to blog about this topic without touching on the science and technology beneath it, which makes it a challenging subject to both write and read about. More

In a world that's increasingly getting digitalized, companies feel the need to play in ecosystems and partner with multiple providers. The life of the IT management is getting tightly intertwined with business management and there is an ever-growing need for effectively orchestrating the complex ecosystems to help meet or even exceed business expectations from operational IT services. More

I have had the privilege of being involved in multiple Service Integration and Management implementation programs at different stages during the years. A critically important aspect I find to stand out in most of them is change management. Suppliers and companies often underestimate the importance of change management in SIAM implementations. Organisations fail to understand the significant change that SIAM will bring as it is implemented across the extended enterprise. More

Service Integration and Management (SIAM) represents a major shift in the provisioning of IT services. The much talked about acronym will bring with it extensive changes into the consumption and delivery of IT services. Veli Pirttiaho discusses the changes from both a customer and service provider perspective. More

There is now a dramatic change in all industries due to digitalization. Developing digitalization support for business in an agile way is now the primary priority of IT departments. Cost saving agenda is still there, but quite far from the primary focus. More

Companies need to make good use of IT to succeed in their core businesses—to the extent that some business models, such as those of Uber, Airbnb or Amazon, are fundamentally built around IT service platforms. Convenient or not, IT is business today, and in our effort to get the best from it, we most often end up with multiple IT service providers. In many cases, the end result is confusion and a gap between business expectations and the ability of IT to deliver. More

Digitalization has made enterprises more software-driven than ever, but most still build, manage and run applications in a very last-century way. Here's why it's time to industrialise your IT. More

Your present business and IT is not future ready. Digitalization has turned industries and competition upside down. New ways of running business and IT are needed. Develop fast and agile. Try and fail, and eventually find your future stars.  More

Digitalization—a huge opportunity if embraced, a threat if not. More

Digitalization is creating a new world, where all companies need to adapt to the increasing expectations of individuals. More

The word 'Ecosystem' has been there for ages; teaching us how to live in conjunction with other things around us in a mutually beneficial way. The interesting thing is that it's only now getting understood in the business world. The same principals of mutual co-existence and the ability to add unprecedented business value through mutual collaboration is sowing the seeds of these business ecosystems. More

Cloud services are widely used by large Nordic enterprises today, but according to a new study that Radar has conducted on behalf of Tieto, many of them aren't as cloud mature as they might think. More

It is important for sales and marketing to realize the potential of opportunity marketing. The ever-changing environment, fluctuating situations and ecosystems as well as increasing clock speed fill our days with new opportunities that can help us reach our goals better and faster. More

Struggling to understand whether a public or private cloud is the better fit for your business? Consider the four Cs: compliance, customisation, cost and consumption. More

A few weeks ago, I posted a blog challenge to some of my colleagues. Specifically, I wanted to learn the opinions of other network members on the major benefits of the real-time economy (RTE). More

Fredrik Jansson, the real-time economy professional from Finland, invited me to tell about the benefits of real-time-economy that we have gained in Estonia. In this blog post I will shortly focus on the VAT related benefits and approach it with a concrete example. More

Thank you to Fredrik Jansson for asking me to participate in this blog challenge on the Real-Time Economy (RTE). Fredrik wants to know my views on the benefits of RTE to enterprises, the public sector and citizens. More

Even though it's not discussed often enough in the media, it is clear that we are moving toward both a real-time society ​and a real-time business environment where making business transactions (like invoicing and government reporting) will be as easy as adding a new piece of music to your Spotify playlist. More

From the perspective of change management, what makes a good project? It's the leadership that is committed to the project. In the words of 19th century author Alphonse Karr, "Plus ça change, plus c'est la même chose." This translates to, "The more things change, the more they stay the same." More

Transparency has been a hot topic for a while. Discussion on radical transparency was recently raised by the Harvard Business Review in its December issue. We easily tip-toe around transparency, especially in the context of corporate innovation and product development. This is because radical transparency may even feel threatening. More

Are companies ready to adapt to the changes that digitalisation and business transformation are bringing? In my experience, creativity has never been the challenge in big corporations. The problem, rather, has lied more in its implementation, which is how to get your ideas to the market. In many cases, IT is one of the major barriers to realizing new opportunities. More

Today, I am very proud and excited to launch our new Bubbles hub! The Tieto blog is an essential part of the hub, where we change perspectives through webcasts, articles and blog posts from our experts - and also from other influencers and partners. More

You’ve most likely heard the terms “Internet of Things”, “Industrial Internet”, and “Internet of Everything” being used in various contexts. But what do they really mean? I want to clarify these different terms. More

You don’t have to be an entrepreneur in order to feel ownership over something you started. Rather, I believe you can feel the same amount of ownership in the corporate world. This startup culture is what we are building towards with our innovation program Tieto SPARK! More

You’ve most likely heard the terms “Internet of Things”, “Industrial Internet”, and “Internet of Everything” being used in various contexts. But what do they really mean? I want to clarify these different terms. More

In my previous blog post, I discussed Michael Porter's idea of the “Third Wave of IT” in the Harvard Business Review. This concept proposes that the third wave of IT puts service at the center of everything. More

The third wave of IT is already here, whether we actively utilize it in our businesses or not. The growth potential and risks should not be ignored, and a calculated decision must be made about internal factors that increase competitive advantage. This decision must also be communicated to customers. More

World is moving at a faster pace than before, and digitalisation continues to reshape every industry. Media, wholesale, travel, and IT are already in the middle of the disruption. It remains to be seen which industries will be the next to undergo a total modification. More

In this guest post Anni Ronkainen, Country Manager Finland at Google, adds her voice to the blog challenge commenced by Tieto CEO Kimmo Alkio. Previous posts have been written by VR Group CEO Mikael Aro and Cisco Sweden‘s General Manager Niklas Andersson. More

Digitalization enables a lot. We can be more transparent and develop better services. For us it is as huge of a step as railways were to the society when they were built. More

A while back, Tieto CEO Kimmo Alkio challenged his colleagues to discuss their ideas on how to ensure world-class services in the tightening competition. In this guest blog post Cisco Sweden's General Manager Niklas Andersson shares his views on the topic. More

Slush is a great event for Eurasian startups and tech talent to meet with international investors, executives, and media representatives. The event has helped build a great ecosystem. In Finland, it has changed the entrepreneurial atmosphere and I think it has also had an impact on the Nordics and Baltics. It is a great place to get new ideas and inspiration, build and start new businesses, create innovations, and build a new, tighter ecosystem. More

When digitalization is the predominant state, along with social consumerization, businesses need to adapt, transform their models and find new opportunities. Kimmo Alkio reasons about the urgency for change not being a threat, but a huge possibility. More

Identifying the customer’s purchase journey is an interesting trip. At best, it will also clarify the different functions between the roles of customer relationship management and influencing the purchase decision. More

A few weeks ago, I challenged three people on this blog. Two of them were entrepreneurs: Jani Penttinen from Transfluent and Arno Smit from FundedByMe. Markku Raitio represents the city of Helsinki. My question to them was: How does your company balance running your basic IT infrastructure, IT development, and the adaptation of new technologies? More

This is the fourth blog post to the blog challenge by our CIO Kim Lindgren. This post is written by Jani Penttinen, CEO of Transfluent. More

This is the third blog post to our blog challenge "How does your company balance between running your basic IT infrastructure, development, and adaptation of new technologies? What sort of choices do you have to make?". It is written by Arno Smit, Co-founder and CTO of FundedByMe. More

This is the second blog post to our blog challenge commenced by our CIO Kim Lindgren. Markku Raitio is the Head of Unit at City of Helsinki. More

This is the opening post to our second blog challenge. We are challenging Jani Penttinen, CEO from Transfluent, Arno Smit, CTO from FundedByMe and Markku Raitio, Head of Unit from the City of Helsinki. More

Through modern marketing, it is possible to more accurately cultivate the market. This creates demand and new services and attracts new segments, and also conducts customer dialogue where sales investments seem to be too large. More

This is the concluding post to our blog challenge titled “What are the current topics that will propel your company forward?” The other posts were written by Atte Palomäki from Wärtsilä, Riina Kirmanen from Vaisala, and by Pauli Aalto-Setälä from Aller. More

People – not technology – are in the center of every digital transformation. To take action, the very first thing you need to do is change your business culture habit-by-habit. For instance, in the media industry, “turning around” is not needed. This change is more like metamorphosis. More

This is the third blog post in our blog challenge. It is written by Riina Kirmanen from Vaisala. More

This blog post is a part of our blog challenge, commenced by Tieto's CMO Mattias Isaksson. More

Change has been the only constant in life for humanity. Why, then, has the sudden focus on transformation become such a big topic for the corporate world? It’s a question that has been troubling me for some time, and on this blog, I have tried to provide an answer. More

Announcing our blog challenge. As a part of our Business Transformation blog, we are now starting a new blog series. We will challenge chosen business leaders to a conversation on how business transformation is affecting their organization. More

Recently we hosted a co-innovation workshop with a big international company and two local organizations. Target of the consulting workshop was to combine ideas, solutions and experiences from different organizations to create new innovations, new business and benchmark plans. All of the participants were practitioners of agile development, which means producing results quickly in short iterations. What did we learn from this? More

It is obvious that the Internet and digitalization are changing companies. People’s purchasing behaviour, organisational communications, and marketing are rapidly changing. Here are several of my views on digital revolution and change based on my experience working at Tieto, along with the results of a study we recently carried out. More

Organizations are constantly evolving in response to market trends. This evolution has tremendously grown in the past few years. As a result, innovation and change are intermingled and inevitable in the business world. If a business is on the verge of restructuring or undergoing some other significant transformation, consideration must be given to your organisation's responsibilities and ethics as you work toward the future. More

In today’s ever-changing world, outsourcing IT services has become a solution for an increasing number of companies. The constant flow of new technology trends – such as mobile, social, M2M, big data, and cloud – is changing the way industries function. More

I have had recent conversations with several business leaders and HRs in many companies and industries, and it seems that all of them are working on their company's transformation. It's gotten to where you can replace logos of their company's slides with your own, and the content and challenges will be nearly the same – regardless of the industry. More

Currently, the automation of work is mainly focused on assembly and numbercrunching. It is being slowly adopted to areas such as market cashiers and self-driving cars. By the 2030s, automated cashiers and cars will be the norm and tasks performed by professionals such as doctors, analysts, and accountants might be done by a machine. Researchers from Oxford propose that almost half of US jobs could be automated in a couple of decades, including even management automation. More

Disruption caused by emerging technologies and new business models takes incumbents by surprise. In such times, agility, transformation, & innovation are a must for survival and thrival. More

Only 25% of IT budgets focus on change, which is a very conservative amount. More

Over 45% of Nordic managers think that leadership is an essential barrier as well as a success factor for technology based business transformation, according to our “Future of Business Transformation” study. One group of executives that clearly stood out from our findings were the CMOs with a share of 57%. Apparently, there are other CMOs beside myself who are very keen on great leadership and its role in making companies flourish. More

In the recent “The Future of Business Transformation” study conducted by Kairos Future and Tieto, 43% of Nordic executives cited ”more demanding customers” as one of the prime macro-trends from fifteen different selections. I’m not surprised about these results. More

In today’s restless world, making business transformation work is more important than ever before. A company culture that supports transformation is vital for success. More

In our Business Transformation blog, we have covered parts of our study called “The Future of Business Transformation”. In the study we conducted several C-level roundtable discussions to find out the biggest challenges and opportunities that executives see in business transformation. More

In the process of making companies leaner, cost-cutting is often seen as a primary solution. As many as 55 per cent of the executives and managers who desire business transformation say that their main drivers are the need to increase efficiency and lower company costs. Often, the prime driver of business transformation is cutting costs. This is often necessary, but not sufficient enough by itself. More

Having started my career in textile manufacturing, I always wanted to be in a vibrant industry such as information technology (IT), which I joined over a decade ago. I believe the IT industry’s vibrancy has only been triggered in the last couple of years. An important driving force for this change is the incorporation of apps into our smartphones. More