SIAM - Service Integration and Management

Blog posts

Satyendra Shrotri

Head of Center of Excellence for SIAM, Tieto

We have read across many forums and papers how Service Integration and Management (SIAM) is the strategic glue that binds multiple delivery organisations together in a multi-vendor IT landscape. But despite growing recognition of this, the adoption and maturity of SIAM in Nordics remains low. More

Mikael Ekström

Senior Digitalization Advisory Consultant, Tieto

The pressures of digitalization are many. The demands of globalization, specialization, automation and cost containment, among others, have driven many companies to try to establish extensive collaborative relations with different partner networks. More

Manish Kumar

Head Offering Management & Customer Enablement Consulting, Tieto

It is a proven fact now: There is a long way to go for attaining maturity in Service Integration and Management in the Nordics. More

Ari Lehtovaara

Director, Service integration and management (SIAM), Public Sector Finland, Tieto

Mikko Babitzin

Development Manager, Service integration and management (SIAM), Tieto

Years ago, I was buying a suit in a small brick-and-mortar store in Helsinki with my little son. We got the suit bought and everything to go with it. When we were leaving the store, the boy looked at me with his blue eyes and asked "Did you know that sales assistant?" "No, I didn’t, why?", I asked. "Well, because she was so nice to you", the boy said, smiling broadly. The service had been very good, no doubt about it. More

Dovile Laine

Manager, Retail and Logistic Solutions, ADM, Tieto

Ecosystems are the future of truly business-supporting IT – but how to get to grips with the inevitable multitude of the best-of-breed services you’re using to make your business prosper? Dovile Laine explains what to do to safely take the first step towards an end-to-end service sometimes comprising hundreds of suppliers. More

Ari Lehtovaara

Director, Service integration and management (SIAM), Public Sector Finland, Tieto

Mikko Babitzin

Development Manager, Service integration and management (SIAM), Tieto

“It is essential to understand that in the digital world of services, the important thing for the customer is the service as a whole, not the source of the service. Thus the individual identities of public sector actors have no significance to the customer.” More

Manish Kumar

Head Offering Management & Customer Enablement Consulting, Tieto

In a world that's increasingly getting digitalized, companies feel the need to play in ecosystems and partner with multiple providers. The life of the IT management is getting tightly intertwined with business management and there is an ever-growing need for effectively orchestrating the complex ecosystems to help meet or even exceed business expectations from operational IT services. More

Manish Kumar

Head Offering Management & Customer Enablement Consulting, Tieto

I have had the privilege of being involved in multiple Service Integration and Management implementation programs at different stages during the years. A critically important aspect I find to stand out in most of them is change management. Suppliers and companies often underestimate the importance of change management in SIAM implementations. Organisations fail to understand the significant change that SIAM will bring as it is implemented across the extended enterprise. More

Eija Laamanen

Lead Product Manager, Tieto

In a traditional ITIL framework, escalation paths are well defined, at least for incident management. In the SIAM model, escalation takes place at various levels from operational to strategic, each requiring slightly different approaches. Eija Laamanen sheds light on how it works. More

SIAM governance is a joint effort

December 16, 2015. | Eija Laamanen, Tieto

Eija Laamanen

Lead Product Manager, Tieto

When you have made the decision to jump on the SIAM bandwagon to increase the efficiency of your IT and have all the tooling in place, you still need effective governance to keep the engine running smoothly. Eija Laamanen discusses what good SIAM governance is made of. More

Right tooling ensures SIAM success

November 26, 2015. | Dovile Laine, Tieto

Dovile Laine

Manager, Retail and Logistic Solutions, ADM, Tieto

In the multifaceted SIAM model, the critical issue is how to get the suppliers in the ecosystem to work together. This is why a company looking to adopt SIAM should pay attention to the correct tooling. Dovile Laine outlines some best practices. More

Iva Gueorguieva

Topic Owner SAP ALM, Tieto

SIAM, Service Integration And Management, is a consolidated management method for IT services that allows companies to cut their IT costs while making their operations more agile, even in complex multivendor environments. How does SIAM work in practice and what is its effect on your IT budget? Iva Gueorguieva explains. More

Veli Pirttiaho

Head of Strategic Concepts and Business Development, Tieto

Service Integration and Management (SIAM) represents a major shift in the provisioning of IT services. The much talked about acronym will bring with it extensive changes into the consumption and delivery of IT services. Veli Pirttiaho discusses the changes from both a customer and service provider perspective. More

Manish Kumar

Head Offering Management & Customer Enablement Consulting, Tieto

Service Integration and Management (SIAM) can help companies in tackling the dual challenge of achieving both growth and cost competitiveness at the same time. Manish Kumar looks at SIAM from the perspective of aligning business needs to IT services. More

SIAM – a passing trend or here to stay?

September 23, 2015. | Niraj Sood, Tieto Managed Services

Niraj Sood

Business Development, Tieto Managed Services

Service Integration and Management, or SIAM, is one of the hot topics in the outsourcing business. Is it a passing trend, or should companies be prepared to take it as a staple in their efforts to effectivise operations and optimise costs? Niraj Sood discusses. More

Manish Kumar

Head Offering Management & Customer Enablement Consulting, Tieto

Companies need to make good use of IT to succeed in their core businesses—to the extent that some business models, such as those of Uber, Airbnb or Amazon, are fundamentally built around IT service platforms. Convenient or not, IT is business today, and in our effort to get the best from it, we most often end up with multiple IT service providers. In many cases, the end result is confusion and a gap between business expectations and the ability of IT to deliver. More

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