Industry Expertise

This is where you can find out what we and our guest bloggers are thinking about the future of your industry.

Bo Harald

Founding Member at MyData Global Network,

A fair few years ago, I was giving a speech at an e-invoicing conference in London, with 300 people in front of me. As I was talking, my phone blinked: I’d received an invoice in Nordea’s service, which I promptly paid by responding ‘A’. A couple of clicks, and that was it. “By the way, you may have not noticed I just paid an invoice because I didn’t even have to slow down my speech,” I told the audience. More

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Timo Karpola

Head of New Energy Services, ICS, Tieto

A changing business environment, new competition and leaps in technology are turning business-as-usual into a survival game for many energy retailers. An open mind and being prepared to think differently can be the life-saving kit. More

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Antti Blomqvist

Principal Business Consultant, Tieto

Paper & board mills run their business process almost fully based on human decision-making, possible if skilled personnel is available. Emerging Asian producers, however, will trigger the development of AI-based business process support to realise the full benefits of a highly automated production process. More

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Kaisa Koskinen

Business Consultant, Financial Services

I guess many of us have already had some kind of a conversation with a machine. The chat bots have rapidly become a standard solution to handle customer service tasks digitally. For example, over 80 % of private customer service chats are started with a chat bot at Finnish insurance company If. Apple iPhone users have familiarised themselves with Siri, a voice-command personal assistant. You might even have a voice-controlled smart home facilitated by one of the triplets, Apple, Google or Amazon’s smart speaker. More

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