Susanna kicked off her career at Lindorff in 2008 by starting from the operations and moving to business development, gaining extensive experience in the field of ideation, innovation and customer experience. In recent years she has been working on improving the customer experience of the Intrum digital solutions utilizing customer centric service design techniques. Human to human touch is important to Susanna and in her mind digital development comes down to people and how they experience things that they encounter.
As the new year unfolds, it is a great time to summarize learnings from the previous one. Last year, we at Intrum started a journey towards something new with our first external hackathon organized in collaboration with Tieto, IBM and Nordic Finance Innovation. More