Satu is a business developer by heart and soul, who loves effortless experience and time saving digital solutions. At Tieto she creates better customer experience through digital customer care. With customer's success as her first priority she shapes up business processes and accelerates customer service organizations. At home she is responsible for two diginatives of her own.
Note: Satu has joined the Tieto alumni team and is currently working elsewhere.
Building a winning customer experience is on every customer service developer’s to do list. What kinds of changes should you prepare for and what tools should you use? This year it seems that taking control of the mobile channel is the most important development project. However, voice controlled user interfaces and service robotics are already coming around the corner. More
It stood out on the second slide of my colleagues sales presentation: “User experience is the key factor when a customer decides which service they use again”. I was taken aback. More
I took part in my first video conference about ten years ago. Back then, the atmosphere was almost celebratory as the meeting was dominated by expensive equipment in locked rooms with few people who knew how to use it. The meeting room had to be booked well in advance of the meeting. More