Sami advises banks and insurance companies to serve their customers better via customer experience and developing digital Cx solutions for growth, loyalty and reducing the cost of serving customers. Uski is the leader of the Smart Banking and Smart Insurance industry concept, and he develops these offering at Tieto Corporation.
We are entering a new age of digitalization where almost every aspect of our lives is set to be aided and enhanced by Artificial Intelligence (AI). This, in turn, will have a domino effect, helping in the shaping of a smarter society where the consumer will be able to make more informed choices. More
Working and developing in different ecosystems has taught us some important lessons. Together, we can move forward and make financial services better and more customer-centric than they have ever been. More
Instant payments. What is all the fuzz about? Swish in Sweden has been a reality for person-to-person payments and limited corporate usage for a while now. In January, it was also enabled for e-commerce. In Finland, we have now had Siirto for a few months, and in June the platform will be opened for e-commerce as well. Third party payment initiation like PSD2 will be enabled later in the rest of Europe. More
Transferring cash immediately and through your mobile phone simplifies buying and selling goods, splitting bills and sending money to friends and family. Pretty obvious, right? Here’s where real-time payments through Siirto will make your life even better than that. More
Tieto operated as catalyst in an ecosystem that generated Finland’s first real-time payment service and cross-banking mobile payment platform Siirto. Sami Uski shares his thoughts on collaboration, industry disruption and the future of payments. More
The key to co-creating new mobile services with users is helping users and providers to learn from each other: developers must understand customer needs, whilst users need to discover new ways of utilising services. Sami Uski explains the key insights from our experience in a collaborative research project with Nordea, Nokia, Aalto University and VTT. More
What if mobile banking apps alerted you to new opportunities and potential financial problems in real-time, and reacting to these matters was just one swipe away? Our collaborative study shows that today's digital users are ready to receive real-time push notifications that help them manage their finances. Providing personalised digital services proactively is the future of personal banking. More