Rajesh Mukundan has over 16+ years of experience in Architecting, Consulting and delivering large IT solutions for Global Telco and Retailers. He has led and successfully implemented large global IT programs across multiple geographies and vendors in Telecom and Retail Industries. His role as Delivery Leader Sterling Commerce at IKEA has helped him in getting a deep understanding of implementing Order Management Systems in the eCommerce omni channel world. Rajesh's wide technology skills combined with working in multiple geographies has helped him in gaining a wide range of experience in the retail and Telco Industries. Currently he is working as a Principal Consultant in the Customer Experience Management Unit at Tieto.
In an age of omnichannel retail, effective order management is critical to customer satisfaction. Here's how a dedicated OMS can help. More