The world around us is changing ever faster. Most of our customers are putting more and more effort into trying to find and define their future business models and revenue streams. But, they are struggling. For the last 15 years, Paul has helped management teams with these challenges. He is also an expert in the areas of understanding "The Modern Customer and Their Expectations", as well as understanding "How to Go from Legacy KPIs to New Ways to Measure Success".
Great customer experience is a minimum requirement that modern customers think companies should live up to, in every interaction they have with their brands. Customer experience is something that every company needs to consider as a given, because the pioneering of this era is over. More
On IoT, competitiveness and lessons learned from the consumer sector. More