Matti Airas is a lead business consultant in Tieto/CEM/Marketing Science team. He is an expert in customer feedback management, marketing automation, predictive marketing analytics, and how to use data and machine learning to automatically trigger customer interactions. Before joining Tieto, Matti worked for a customer feedback analysis company Etuma and before that Nokia in the U.S.
Predictive Marketing is the process, tools and rules for applying predictive analytics to making marketing and sales decisions. The objective of Predictive Marketing is to anticipate which marketing and sales actions will most likely lead to the desired customer behaviour and to carry out those actions. More