Kimmo Timonen builds digital services together with his clients to enhance customer experience.
Please note, Kimmo has joined the Tieto alumni team and is currently working elsewhere.
Can you serve customers who browse your webshop on their mobile device? It’s surprising how few Finnish stores are able to say they can. If your site does not support mobile users, chances are that you are missing out on sales. If customers are unable to browse your product selection, they will do a lot less impulsive shopping. More
Customer experience is still seen more as an IT expense than as a new business driver in the Nordics. The situation is alarming, and we have to wake up now. More
Your refrigerator wishes you a good morning. This time, it has automatically ordered your breakfast based on the lowest grocery prices. It made this decision after evaluating your bank account balance. Yesterday’s golf trip ended up being more expensive than you planned... More