Katarina is a leader and a service design professional with 10+ years of experience in the IT industry in research, design and consulting. As the Head of Strategic Design at Tieto, she advises Tieto's key customers on customer experience management, service design and digital service strategy. She leads Tieto's people and organisation in customer focused, human-centered development of IT.
Please note, Katarina has joined the Tieto alumni team and is currently working elsewhere.
Digitalization isn't just about technology - it's as much about how we're living and behaving as species. In order to surf the pace of change we have set for our world, we need to understand human dynamics from a very fundamental point of view. More
Transparency has been a hot topic for a while. Discussion on radical transparency was recently raised by the Harvard Business Review in its December issue. We easily tip-toe around transparency, especially in the context of corporate innovation and product development. This is because radical transparency may even feel threatening. More
Ideas can be generated in workshops. However, true innovations often form organically in everyday situations when different people and viewpoints meet. When was the last time you experienced a "Eureka” moment? More