Kaisa works as a service and business designer helping customers in their business renewal. She has 20 years of experience in creating and developing digital business concepts and services for various industries. Kaisa enjoys working on projects that start finding real human need resulting in lovable customer experience in digital and physical spaces.
The user contexts, where the natural-language user interfaces will be used are going to be more and more personal and sensitive. This means new challenges for us designers as we need to find the best ways to support the dialog between users and machines. More