Jaakko is head of Tieto’s Fintech Customer Experience sales with a mission to enable better service for banks’ and insurance companies’ customers. Previously he has experience in netbank development, project management, digitalization in manufacturing and forest industries, and over 10 years in Finnish rugby national team.
Slush 2017 was the first Slush I got to experience in person. Naturally, I had followed the hype and listened to top pitches online during previous years. Slush began as a networking event for startups and venture capitalists but has grown into a phenomenon where thousands of people come to see and explore new innovations. Corporations have also become part of the picture, as sponsors and exhibitors at the event. And of course, as possible buyers. More
Sunny Copenhagen right after midsummer – an excellent place to be! It was my first time visiting Money20/20, and I was personally excited to go back to the Financial Services industry after two years of learning about other sectors. The unexpected winner and takeaway from the event: fidget spinners by far! Now let’s go first into the other more serious takeaways… More
Reflections from Tieto’s breakfast seminar about video and AI in customer service. More
This spring I have been travelling across Sweden: Växjö, Norrköping, Sundsvall, Stockholm and next up Falun hosting multiple breakfast seminars, presenting our view on digitalizing industrial business and learning about our customers’ view on this. Having met several forest and paper industry companies, I have had a good chance to compare Sweden and Finland. More
"One of the few ways for a company to grow profitably is through superior customer experience," says Jaakko Vilén, Sales Director at Tieto. In today's complex environment, this is easier said than done. Help can be found in Customer Experience Management (CEM) that is fast increasing in popularity. More
Last month, I had the pleasure of attending the 2016 Mobile World Congress (MWC) in Barcelona. As the world's largest trade show for the mobile industry, it's the place to be to find out about the latest trends and developments in the sector. More
Customer Experience Management (CEM) is not widely recognized as a key business driver or enabler in forest and paper products industry, but there are clear signals that early adopters are far on their way exploring the opportunities of digitalization. More