Esa has long experience in management consultancy and business development, working with strategy, service and performance improvement, particularly for clients at energy companies and governmental offices. Currently Esa is Customer Executive within Tieto for the Finnish Ministry of Economic Affairs and Employment. Each day he focuses on how IT can increase productivity of governmental offices and improve the user experience of digitalized services for citizens.
Public sector organizations are adapting their processes to ensure GDPR compliance. One major concern is how citizens’ data is spread out in data silos that may be out of sync. Why is this critical, and what must be done? More