Erik Nyré is working as a leader in Digital Transformation for the last 10 years, supporting several large Nordic and International companies. Erik has roles as both business leader and project manager within Customer Experience Management, Multi-channel Strategies, Market Entry Strategies, Commercial Product Management, M&A, Due Diligence etc. Erik is working with leading banks, insurance companies, retailers, manufacturers, professional services firms, government entities etc. Erik is currently heading the consulting practice of Tieto’s Customer Experience Management business unit.
Omnichannel retailing is not only picking up speed, it is practically exploding. According e.g. to research by HUI and PostNord (1), by 2017 60% of all retail sales will involve internet somewhere along the shopping journey. But what are customers expecting from their omnichannel shopping experience today? More
Find out our takeaways from the recent customer experience management conference, 20:20 Customer Experience: Financial Services Nordics event in Copenhagen. More
For companies who want to prosper in the new digital business landscape, we at Tieto see several trends that need to be embraced, and several of them were also addressed by the speakers at this event. More
Digitization and digital transformation is likely on the mind of every executive at the moment. Companies are trying to figure out where to put their bets and how to make their investments stick in the market as well as in the organisation. More