Richard’s research focuses on the management of firms in a consumer society, where diversity of ownership, formats, and channels, alongside the importance of customer experiences combine to create a challenging environment for both business and public policy.
Richard earned his undergraduate degree in Management Science at Lancaster University. After working in central government, the energy sector, an automotive company, and a niche consultancy, Richard returned to academia to complete a PhD at the University of Southampton, during which he moved from Bournemouth to Oxford.
Richard is a past Board member of the Charity Retail Association. He was awarded the Emerald Literati Network Award for Excellence (2010) and the Pegasus Prize for eBusiness Future Insights (2006).
As well as being the author of over 100 published articles and books, Richard has extensive experience of leading international research teams, focusing on strategic and policy issues relating to innovation management, high performing organisations, as well as customer and supplier relationships.
His most recent book is out now: Cuthbertson, R.W., Furseth, P, and Ezell, S. (2015). Innovating in a service economy. Palgrave-Macmillan.
We live in a consumer society that is built on revolutions. The agricultural revolution put food on plates across communities; the industrial revolution produced branded products to be distributed across our nations; and the digital revolution is now linking consumers directly to global players through a network of organisations. We have moved from co-ordinating a few basic local foodstuffs to managing a diverse mix of global products and services through a complex web of channels and formats. More