Dr Richard Cuthbertson

, FiDiPro Fellow, Aalto University / Research Director, Oxford Institute of Retail Management, Saïd Business School, University of Oxford

Richard’s research focuses on the management of firms in a consumer society, where diversity of ownership, formats, and channels, alongside the importance of customer experiences combine to create a challenging environment for both business and public policy. 

Richard earned his undergraduate degree in Management Science at Lancaster University. After working in central government, the energy sector, an automotive company, and a niche consultancy, Richard returned to academia to complete a PhD at the University of Southampton, during which he moved from Bournemouth to Oxford. 

Richard is a past Board member of the Charity Retail Association. He was awarded the Emerald Literati Network Award for Excellence (2010) and the Pegasus Prize for eBusiness Future Insights (2006).

As well as being the author of over 100 published articles and books, Richard has extensive experience of leading international research teams, focusing on strategic and policy issues relating to innovation management, high performing organisations, as well as customer and supplier relationships.

His most recent book is out now: Cuthbertson, R.W., Furseth, P, and Ezell, S. (2015). Innovating in a service economy. Palgrave-Macmillan.

Stay up-to-date

Get all the latest blogs sent you now!