Claes Sonde is a business consultant at Tieto Business & IT Transformation where he is, amongst other responsibilities, driver of the customer strategy consulting offering for retailers in Sweden. Before joining Tieto, Claes worked at a niche consultancy firm focusing on customer insight and analytics where he helped many leading companies in Retail, Telecommunication and Financial Services monetize on strengthened customer relationships.
I’m sure you have heard this more times than you can cope with by now. Customer satisfaction among Communication Service Providers (CSPs) is too low and they fail to build a strong and lasting relationship with their customers. More