Over 20 years of extensive experience in delivery and project management as well as line management has given a solid track record in leading change, delivery ownership, program management, consulting as well as people and customer management in complex multi-vendor environments.
My current goal is to help our public sector customers more efficiently manage their complex multi-vendor environments with Tieto Sustainable SIAM (Service integration and management) model.
Tieto Sustainable SIAM brings solid framework to run and manage complex multi-vendor environments with common processes and tools, clear roles and responsibilities, transparent end-to end reporting and follow-up and effective management model to orchestrate whole ecosystem of different vendors.
Years ago, I was buying a suit in a small brick-and-mortar store in Helsinki with my little son. We got the suit bought and everything to go with it. When we were leaving the store, the boy looked at me with his blue eyes and asked "Did you know that sales assistant?" "No, I didn’t, why?", I asked. "Well, because she was so nice to you", the boy said, smiling broadly. The service had been very good, no doubt about it. More
“It is essential to understand that in the digital world of services, the important thing for the customer is the service as a whole, not the source of the service. Thus the individual identities of public sector actors have no significance to the customer.” More