November 19, 2018

Life as an Agile Coach in Tieto CEM

Suvi Kuulasmaa

Agile Coach, Customer Experience Management business unit, Tieto

I started my career in software development over 10 years ago. During the past 10 years I have worked for several industries and in many very different, multicultural teams. At the moment I work as an Agile Coach in Tieto’s Customer Experience Management business unit, more specifically in our Commerce team.

For the last three years I have been working in the telecommunications area and we have been building e-commerce solutions for both B2C and B2B customers. I work as a SAFe (Scaled agile framework) RTE (Release Train Engineer), which means that I am leading an agile program of multiple agile development teams so that the development can run as smoothly as possible and we create the best possible value for the customer in the shortest possible time.

I’m inspired by working with new people and new challenges. And in my daily work there are lots of them! It’s great to help different teams to work better together and also see the happy customers that are satisfied with our work.

What I really like in my work is that we have a great team spirit. We have had quite a stable team structure for couple of years already. It’s amazing how much more effective work is when you know the people you are working with and you know their their skills and character. It’s great to see our customers benefit largely from taking the Agile and Lean practises into use and to see how it improves the quality, throughput time and also the happiness of people.

I chose Tieto CEM because I felt I could participate in interesting projects, develop my career and of course work with very talented and enthusiastic colleagues. Even though Tieto is a big corporation, the management style in CEM is very modern and the organization is flat and it is very easy to affect things.

I think anyone else wanting to work in a similar environment should definitely consider applying a job in CEM. I can honestly say that I have the best colleagues and we have a lot of fun at work but also quite often outside work hours. We have many events, sports clubs and all kinds of fun happenings.


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